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Avoid the Snowballs

Written by Ryan Ambrose  · August 11, 2008

Not too long ago, I had a customer service problem. It wasn’t all that much, just a failed ebook delivery. A few emails and some personal intervention later, the problem was solved, and the customer was happy. This is something that wouldn’t have happened if I had run from it.

The trouble with problems is that they’re like snowballs. The longer you let them roll, the bigger they get. I left one job because they prevented me from solving problems before they became big snowy boulders, which made them impossible to fix once the screaming began. Because of this, solving problems while they’re still small makes them easier to fix. Waiting can make them impossible.

If you’re trying to make money online, you’re going to run into problems. All that means is you’re just like anyone else. It also means that when you have those problems, you can deal with them, or try the ineffective method of burying your head in the sand. I personally recommend the former.

Problems happen in online business, just like everything else. Web sites go wonky. You have to learn something new. You have to pay an unexpected bill. Customers get annoyed for real or perceived reasons. Projects are set back. Sales or commissions aren’t what you want. It happens to everyone, and the best way to deal with them is to deal with them, and not try to ignore them away.

Avoid the snowballs when dealing with problems. Solve them, or if you see the potential for some forming before they happen, avert them. It’s not just you, and you’re not the only person that has to deal with difficulties in making money online.

Seriously, how do you make a beautiful, sellable ebook? Find your answers today with The Ebook Walkthrough!

My name is Ryan Ambrose, and I’m one of the co-authors of Can I Make Big Money Online.

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One Response to “Avoid the Snowballs”

  1. Linda P. Morton on August 14th, 2008 9:12 pm

    My mother used to tell me that “a stitch in time saves nine.” Solve problems when they are little and they won’t get to be big problems.

    I think it interesting that you used customer service as an example. I’m in the middle of a series of posts on customer service. I’ve linked to the first one.