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Treat Your Customers Like Royalty

Written by George Manty  · December 14, 2006

Jill and I just got back from a short trip to San Antonio. We stayed at the Omni on the Riverwalk (aka. Omni La Mansión del Rio). It was a very nice hotel, the people there were very nice and it was a nice room. Overall, I would recommend it.

I have stayed at a wide variety of hotels over the years, however there is one hotel I will always remember.

A few years back, I went back to my home town of West Palm Beach, Florida for my friend’s wedding. Since our youngest was three months old, and since it had been a while since I had been in West Palm Beach, Jill and I decided to book a room at a really nice hotel. It turned out to be the BEST hotel either one of us has ever been to…

It was the “Ritz Carlton in Palm Beach”. Wow, was it nice. I don’t recall the rooms being much better than the rooms at the Omni. Well, I take that back, we had an Ocean view and that was really nice.

The real thing that set the Ritz Carlton apart from any other hotel we ever visited was the Customer Service.

The employees at the Ritz Carlton treat you like royalty!

Everyone on the staff called us by name. I am not sure how they knew our name all the time, but they must be trained in some sort of Ninja name memorization technique.

One of Jill’s favorite things about the customer service at the Ritz Carlton was the number of times she heard the words, “It would be my pleasure Mrs. Manty.”

In fact, when we got back to Houston Jill wanted to teach the kids to say, “It would be my pleasure Mom” everytime she asked them to do something. Needless to say we haven’t trained them to do that (yet).

I will never forget the Ritz Carlton, and we will definitely go back there sometime. I think my wife said it best, “Everyone should get a chance to stay in the Ritz Carlton and be treated like Royalty.”

If you treat your customers like Royalty, they will remember you for a very, very, very long time.

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